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Refund Policy
At BuyJamaan, your satisfaction is our foremost priority. We stand behind the craftsmanship of our Thanjavur paintings and products, and our refund policy ensures a smooth resolution if something doesn’t meet your expectations.
1. Eligibility for Refunds
Refunds will be considered under the following circumstances:
- Damaged or Defective Items: If the product arrives damaged or with manufacturing defects.
- Incorrect Items: If you receive an item different from what you ordered.
- Returns: Only applicable for within 7 days from you received the product
2. Refund Process
- Initiation: To request a refund, contact our support team at [Your Contact Email] within 7 working days of receiving the product, providing proof such as order details and photos of the item (if damaged/defective).
- Evaluation: Once the product is received and inspected, we’ll notify you of the refund decision.
- Approval: Approved refunds will be processed within 7 working days.
3. Refund Method
- Refunds will be credited to your original payment method or as store credit, based on your preference. Note that bank or card processing times may vary.
4. Exclusions
Refunds are not applicable for:
- Customized or personalized products.
- Products purchased during clearance sales, unless defective.
- Returns initiated beyond the specified time frame.
5. Shipping Costs
- If the refund is due to an error on our part (e.g., wrong/damaged item), shipping costs will be fully reimbursed.
- In other cases, return shipping costs are borne by the customer.